Handling explosive emotions demands five acts of Empathy
Excerpted and edited for ISHN by Dave Johnson
Everybody agrees that empathy is crucial to risk communication. Vincent Covello, for example, argues that caring/empathy accounts for 50 percent of trust; the other 50 percent, he says, is shared about equally by dedication/commitment, honesty/openness, and competence/expertise. He often quotes an old saying to the effect that people (especially people who are upset) don’t care what you know until they know that you care.
So if you do care, showing you care is obviously crucial. What isn’t so obvious is how to show you care, how to express your empathy.
Read more at http://www.ishn.com/articles/handling-explosive-emotions-demands-five-acts-of-empathy
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Empathy in Action – Erinn Phelan’s Selfless Act
By Arthur P. Ciaramicoli, Ed.D., Ph.D
We read about the poor character of celebrities every day but acts like Erinn Phelan’s attempt to save the life of her college roommate are buried in pages far from the headlines.
Erinn is a Brown graduate who had found her ideal job after graduation last summer working for Mayor Bloomberg in his new volunteerism initiative.
As Erinn and her college roommate Alma Guerrero crossed a street in Brooklyn this past Sunday they were hit by a car that didn’t stop. . .
Read more at http://www.balanceyoursuccess.com/empathy-in-action-erinn-phelan-selfless-act/
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Suffering Unleashes Goodness
By Arthur P. Ciaramicoli, Ed.D., Ph.D
A few weeks ago I was talking with one of my patients about his recent release from the hospital where he was treated for a major infection. He was telling me he had to get home to cook the turkey for Thanksgiving. He was bringing the meal to his elderly parents, his mother is recovering from her second bout of breast cancer and his dad is currently struggling with the effects of Leukemia. Joe also mentioned that he invited . . .
Read this and other articles by Dr. Ciaramicoli at http://www.balanceyoursuccess.com/author/docapc/
The Benevolent Thou 
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